Shipping and Return

SHIPPING POLICY

ORDER PROCESSING TIME

Orders are processed within 1-3 business days after payment is received.
Orders placed after 12 PM on Fridays will be processed starting the following Monday, excluding holidays.
Orders placed on Saturdays, Sundays, or holidays will begin processing on the next business day.
Please note that Sunday deliveries are currently unavailable.

SHIPPING CARRIERS

We use trusted carriers such as USPS, UPS, and FedEx for our shipping services.
Please note that UPS and FedEx do not ship to P.O. boxes. If you require delivery to a P.O. box, USPS will be used.
Carriers do not pick up or deliver on U.S. holidays, which might delay your order. This will be noted during checkout and in your online order status.
You will receive a shipment confirmation email with a tracking number once your order has shipped.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: 5-8 business days (delivery times to Alaska, Hawaii, or U.S. territories may be longer).
Expedited Shipping: 2-3 business days.
Overnight Shipping: 1-2 business days.
Estimated delivery times apply exclusively to in-stock items.

SATURDAY DELIVERY

Saturday Delivery is available for home delivery in select areas. Additional shipping charges will apply.
The Saturday delivery option will appear during the checkout process if available to the location of your delivery address.
Availability dates and times are subject to change based on holidays.

FREE SHIPPING

Free shipping is available when specific criteria are met. Please check the main page or product details for the minimum requirements.
Free shipping will appear as an option at checkout only when it's being offered and will utilize ground services for all free shipping orders.

SHIPPING DESTINATIONS

We currently ship to U.S. territories only and do not offer international shipping.
We do not ship to P.O. boxes or APO/FPO addresses, except for military addresses (see below).

SHIPPING TO MILITARY ADDDRESSES

All U.S. military personnel are considered to reside in the United States, regardless of where they are stationed, for shipping purposes. Because of this, please follow these special guidelines when addressing packages to military addresses:

Address the package with the recipient’s name and other necessary information as usual.
For the city, select either APO (Army Post Office) or FPO (Fleet Post Office).
For the state, choose AA (Armed Forces Americas), AE (Armed Forces Europe & Middle East), or AP (Armed Forces Pacific).
Enter the zip code provided by the military.
For the country, select United States, regardless of the recipient’s station location.

Due to military guidelines, orders to military addresses must be shipped via the United States Postal Service.

BACKORDERED ITEMS

If one of your items is backordered, it will be shipped separately on a later date via standard shipping at no extra charge.
We cannot ship free or backordered items by express mail.
This will be noted in your Order Status online. If you choose an express delivery option and none of the items in your order are shipped via that method, we will refund you the difference.

SIGNATURE REQUIREMENT

For orders exceeding $300, a signature will be required upon delivery to ensure the security of your purchase.

DISCREET SHIPPING AND PRIVACY

All products will be thoughtfully shipped in discreet, unmarked packaging to ensure your privacy and peace of mind.
Your order will appear under a third-party company name on your credit card statement for added privacy.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email. You can track your order through the carrier's website.
Be sure to check your inbox, including the spam and junk folders, for the shipping confirmation email. Whitelist emails from relationsmax.com to stay updated on your delivery.

SHIPPING DELAYS

Please note that delivery times are estimates and not guaranteed. We are not responsible for delays caused by the carrier or unforeseen circumstances, such as weather or natural disasters.

DAMAGED OR LOST PACKAGES

If your package is lost or damaged during transit, please contact us immediately at [insert contact information]. We will work with the carrier to resolve the issue as quickly as possible.

RETURN AND EXCHANGE

HEALTH AND SAFETY STANDARDS

Given the personal nature of many of our products, we cannot offer returns or exchanges if you are dissatisfied with the product.
All items we ship are factory quality tested to ensure they are functioning properly.

Please select your purchases carefully.

RETURN ELIGIBILITY

We accept returns for most items within 15 days of purchase, provided that:

The item is unused, unmodified, and in its original packaging.
A valid proof of purchase (receipt or order confirmation) is provided.

Non-Returnable Items

Certain items are not eligible for return due to health and safety concerns, including but not limited to:

Clearance or sale items.
Gift cards.
Personalized or custom-made products.
All intimate and personal use products, including adult toys (vibrating or non-vibrating), lingerie, apparel, shoes, bondage gear, leather and faux leather items, silicone products, bottled goods, and related accessories.

Due to the intimate nature of these products, we cannot offer returns or satisfaction guarantees.

RETURN PROCESS

To initiate a return, you must contact our customer service team with your order number and reason for the return.
All returns must be pre-approved, and a return authorization will be provided.
You are responsible for return shipping costs unless the item was defective or damaged upon arrival.
DO NOT send any product back without authorization.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within 3 business days.
Please note:

Original shipping fees are non-refundable.
If you received free shipping, the cost of shipping may be deducted from your refund.

DEFECTIVE PRODUCTS

If your product is defective, you may request an exchange for the same item within 15 days of purchase or during the manufacturer’s warranty period, whichever is longer.
To initiate a defective product exchange, contact our customer service team. Our representative will assist in troubleshooting the issue, and if the item is determined to be defective, you will be provided with return instructions.
Please ensure that defective items are thoroughly cleaned before returning them. Items that are not cleaned properly, overused, or returned outside the eligibility window will be refused and sent back to the sender.

EXCHANGES

We do not offer direct exchanges for different items.
If you would like a different size, color, or product, you will need to follow the return process and place a new order for the desired item.

MANUFACTURER'S WARRANTY

All products are subject to the manufacturer's warranty. relationsmax.com does not warrant products beyond the manufacturer’s coverage.
For any warranty claims, please contact us for the manufacturer’s contact information.

PROCESSING OF DEFECTIVE RETURNS

Upon receiving your defective item, we will quarantine the package for up to 2 business weeks for safety reasons. After this period, we will inspect and test the product.

If the item is confirmed to be defective, we will promptly send a replacement of the same item.
If the item is found not to be defective, we will return the item to you.

FINAL SALE POLICY

All sales are final on clearance, seasonal, and personal use products, as well as items that come into direct body contact (internal or external), such as adult toys, lingerie, and personal care products.

CONTACT US

If you have any questions regarding our shipping, return and exchange policy, or need assistance with a product, please Contact Us or Submit a ticket.

Our team will respond within 24 hours or on the next business day.